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    Sleep Country Living Returns

    Email Return Requests

    Please email us at [email protected]

    Call Us

    Hours 9:00AM – 5:00PM EST

    Call Or Text

    +1 (855) 750-0566

    Email is sometimes the best way to contact us if you cannot get through, our phone support cannot look up existing orders, for order questions please email us.

    [email protected]

    Sleep Country Living Order Time Frame

    Sleep Country Living Mattresses are made to order. They will take 2-6 business days to be made and then once shipped we will provide the tracking number by email. Once shipped depending where you live it can be 10-14 business days to arrive. If you order on a Wednesday or Thursday they will take longer to ship since our factory does not do production on Fridays or Holiday Rush/Sales time orders can take longer since the factories will be busier.

    Stolen Packages

    Sleep Country Living is not responsible for stolen packages that may be taken from a porch, front steps or other areas at the customer's home or apartment.

    Sleep Country Living Returns

    Sleep Country Living offers an Industry Leading 18 Month Sleep trial. We are so sure Sleep Country Living’s quality and comfort stand for themselves that we want you to be able to experience the Sleep Country Living mattress risk free for 18 full months. If for any reason during your 18 month trial, after 30 days, you decide your mattress is not right for you, we will manage your return at no cost to you and refund your full price paid for a Sleep Country Living mattress immediately on your return being completed.

    We ask a consumer to give the mattress at least 30 days before returning if we cannot find a solution for wanting to return the mattress. This is an important request because a person’s body can take time to get used to a new mattress.

    Sleep Country Living Exchanges

    Exchanges are performed by returning the original mattress through our returns process, as mentioned in the question above. It’s then up to you whether you would like to purchase a replacement before receiving your refund for the return. If your Sleep Country Living mattress is damaged, please give us a call and we’ll work with you to find a solution.

    Returns And Order Cancellation Policy

    If you wish to return or cancel part of an order (e.g. if you ordered a mattress and a set of sheets, but wish to return/cancel the sheets but keep the mattress), then we will deduct the value of the product(s) you wish to keep from your refund amount. If you would like to keep a product that was part of a bundle or promotion, but keep the rest of the items involved, there will be a 20% deduction from the refund amount for every product you wish to keep.

    Buyer Protection

    • Crafted USA

      Proudly made
      in USA

      For the complete Welcome Home experience.

    • Home Trial

      Home Trial

      Try your mattress at home for a full 548 nights.

    • Lifetime Warranty


      Our warranty covers any and all issues, forever.

    • Free Shipping

      Free Shipping
      & RETURNS

      Contactless delivery & collection with safety in mind.

    Need Help Choosing Your Perfect Mattress?

    Chat with US

    If you have any questions about the Welcome Home Collection - we are here to help 24/7. Click here to get started.

    Email us

    Drop us a message at [email protected] and one of our Customer Service team will be in touch before breakfast.

    Give us a CALL

    Want to speak to us directly? No problem at all, we’d love to hear from you. Just call +1 (855) 750-0566 and we’ll help however we can.

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    We are adding the final flourishes to our collection and having a little winter spruce-up. We'll be ready for you to order in just a couple of weeks.

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